Application
This unit applies to managerial or supervisory staff with a responsibility to operate store information technology systems in a retail environment.
Prerequisites
Nil
Elements and Performance Criteria
Element | Performance Criteria |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Use store information technology system. | 1.1. Demonstrate operation of store information technology system to staff members according to store policy and procedures, as required. 1.2. Identify and operate hardware and software according to manufacturer instructions and store policy and procedures. 1.3. Interpret the application and uses of information technology systems available. 1.4. Transmit data according to electronic data interchange (EDI) procedures as required. 1.5. Use keyboard skills to enter information accurately and as required by store policy. 1.6. Regularly perform back-up procedures according to store policy. |
2. Edit and update information. | 2.1. Identify information to be edited and updated according to store procedures. 2.2. Edit and update information on system according to store policy and procedures. 2.3. Identify and enter price changes into store system as required. 2.4. Ensure shelf data price and computer records match according to store policy. |
3. Solve information technology system problems. | 3.1. Identify equipment, hardware and software faults and rectify where possible or seek expert assistance without delay. 3.2. Monitor and implement maintenance program for hardware and software systems according to manufacturer specifications and store procedures. 3.3. Handle routine problems using appropriate problem-solving techniques and refer to relevant personnel as required. 3.4. Evaluate and resolve problems arising at point of sale according to store procedures and relevant legislation. 3.5. Provide assistance positively and actively to staff as problems arise. |
Required Skills
Required skills |
communication and interpersonal skills to: ask questions to identify and confirm requirements convey knowledge of store technology system to other staff members provide assistance to staff through clear and direct communication refer problems to appropriate personnel share information use and interpret non-verbal communication use language and concepts appropriate to cultural differences literacy and numeracy skills to process and record information technology skills to: apply and use hardware and software use store technology information systems |
Required knowledge |
manufacturer specifications in regard to operation of hardware and software problem-solving techniques relevant industry codes of practice relevant legislation and statutory requirements, including: consumer law credit procedures software licensing specifications store policy and procedures in regard to use and operation of store information technology systems, including: efficient and sustainable use of resources work health and safety (WHS) and ergonomic requirements operation of equipment solutions to problems and breakdowns use and maintenance of hardware and software systems store products and services range, including pricing structure |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: applies store policy and procedures in regard to information technology systems, including: resolving system faults using and applying store credit and EFTPOS reviewing and entering information on store system follows requirements of relevant legislation and statutory requirements, including Australian consumer law and credit procedures. |
Context of and specific resources for assessment | Assessment must ensure access to: a real or simulated retail work environment hardware and software instruction manuals information technology system relevant documentation, such as: store or sample policy and procedures on management of information technology systems legislation and statutory requirements WHS requirements industry codes of practice. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace role play answers to questions about specific skills and knowledge review of portfolios of evidence and third-party workplace reports of on-the-job performance. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. | |
Information technology system used may be: | centrally based store-based networked. |
Staff members may be: | full under contract people with varying degrees of language and literacy people from a range of cultural, social and ethnic backgrounds people with a range of responsibilities and job descriptions. |
Store policy and procedures in regard to: | efficient and sustainable use of resources information technology systems WHS processing sales orders. |
Hardware | bar coding hand-held pricing equipment personal computers or terminals (stand point-of-sale terminals scanning equipment. |
Software may include: | databases EDI financial spreadsheets word processing. |
Application and uses may include: | arrangement of credit for customer via a third party credit checks for granting of credit or loans customer records electronic cataloguing financial management individual, department or item sales performance analysis inventory control point-of-sale operations, including: credit cards EFTPOS loyalty cards online sales smart cards pricing and price changes staff payroll, from staff log-in and log-out information staff rosters stock transfers and delivery use of internet facilities use of multimedia. |
Information may include: | customer details or records, including: names contact details consumer information or profiles orders price changes staffing information stock records stock transfers. |
Back-up procedures may include: | CD digital tape DVD external hard drive off zip disc. |
Faults may include: | hardware faults or breakdowns point-of-sale functionality problems, such as: cheque clearances credit facilities EFTPOS pricing variations software functionality problems staff error or lack of training. |
Problem-solving techniques may include: | following routine procedures or manufacturer recommendations lateral thinking referral to: operator manager specialist. |
Relevant personnel may include: | manager supervisor team leader technical specialist. |
Relevant legislation may include: | consumer law credit procedures WHS. |
Sectors
Cross-Sector
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.